Casino Lac-Leamy Online - What You Need to Know

1. Who We Are

The platform is operated by a licensed entity holding a Malta Gaming Authority licence (MGA/B2C/394/2017). The operator acts as the data controller for all personal information collected through this platform. As data controller, the operator determines the purposes and means of processing your personal data and is responsible for ensuring that processing complies with applicable privacy legislation, including the MGA's data protection requirements and Canadian federal privacy law (PIPEDA).

2. Information We Collect

Lac-Leamy online casino collects personal information through several channels during your use of the platform. The categories of data collected include:

• Registration data: Full legal name, date of birth, residential address, email address, and phone number provided at sign-up
• Verification documents: Government-issued photo ID, proof of address, and payment method documentation submitted during KYC review
• Financial data: Deposit and withdrawal records, transaction history, payment method details, and source of funds information where required
• Gaming activity: Game history, session duration, wager amounts, win and loss records, and bonus usage
• Technical data: IP address, device type, browser version, operating system, and connection timestamps
• Communication records: Support chat logs, email correspondence, and any information you provide when contacting the team

3. How We Use Your Information

Casino Lac-Leamy online uses the information collected for the following purposes:

• Account management: Creating, maintaining, and securing your player account
• Identity verification: Confirming eligibility, age, and identity as required by MGA regulations and AML law
• Payment processing: Handling deposits, withdrawals, and related financial transactions
• Fraud prevention: Detecting and preventing unauthorised account access, bonus abuse, and financial crime
• Regulatory compliance: Meeting reporting obligations to the MGA and applicable Canadian authorities
• Customer support: Responding to queries, resolving disputes, and providing account assistance
• Responsible gambling: Monitoring play patterns to identify potential problem gambling behaviour and administering self-exclusion requests
• Platform improvement: Analysing aggregated usage data to improve site performance and game offerings

The platform does not use your personal data for third-party marketing or sell your information to advertising networks.

4. Legal Basis for Processing

Casino Lac-Leamy online processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to deliver the services you signed up for, including account management and payment handling
• Legal obligation: Processing required to comply with MGA licence conditions, AML regulations, and applicable Canadian law
• Legitimate interests: Processing carried out to prevent fraud, secure the platform, and maintain operational integrity where these interests are not overridden by your rights
• Consent: Where you have provided explicit consent, such as subscribing to the newsletter or accepting optional cookies

5. Who We Share Your Information With

Lac-Leamy online casino does not sell personal data. Information is shared only in the following circumstances:

• Regulatory authorities: The MGA and relevant Canadian regulatory bodies where disclosure is legally required
• Payment processors: Financial institutions and payment service providers involved in processing your deposits and withdrawals
• Identity verification providers: Third-party KYC and AML service providers engaged to fulfil verification requirements
• Game software providers: Game studios may receive anonymised session data for technical support and audit purposes
• Legal and law enforcement: Disclosure to authorities where required by court order or applicable law

All third parties are contractually bound to process data only for specified purposes and to maintain appropriate security standards.

6. Cookies and Tracking Technologies

Lac-Leamy Casino online uses cookies and similar tracking technologies to operate the platform and improve your experience. The categories in use include:

• Essential cookies: Required for the platform to function, including session management and security tokens - these cannot be disabled
• Functional cookies: Store your preferences such as language settings and display options
• Analytics cookies: Collect aggregated data on how users navigate the site, used to identify technical issues and improve performance
• Marketing cookies: Used only where you have provided explicit consent, to measure the effectiveness of promotional campaigns

You can manage non-essential cookie preferences through the cookie settings panel available on the site. Disabling functional or analytics cookies may affect platform performance.

7. Data Retention

Casino Lac-Leamy online retains your personal data for as long as your account remains active and for a minimum of five years following account closure, in line with MGA requirements and Canadian AML obligations. Transaction records are retained for a minimum of seven years. Where data is no longer required for regulatory or operational purposes, it is securely deleted or anonymised. You may request early deletion of certain data types subject to the limitations set out in Section 10.

8. Data Security

The platform applies industry-standard technical and organisational measures to protect your personal information. Security measures in place include:

• Encryption: All data transmitted between your device and the platform uses SSL/TLS encryption
• Access controls: Personal data is accessible only to authorised personnel with a specific operational need
• System monitoring: Continuous monitoring for unauthorised access attempts and security incidents
• Third-party audits: Regular independent security assessments of platform infrastructure

No data transmission method is entirely risk-free. In the event of a data breach that poses a risk to your rights, the platform will notify affected users and the relevant regulatory authority within the timeframe required by applicable law.

9. International Data Transfers

Lac-Leamy Casino online is operated from Malta and may process or store data on servers located outside Canada. Where personal data is transferred internationally, the operator ensures that appropriate safeguards are in place, including standard contractual clauses approved by relevant data protection authorities. Canadian players retain all rights under PIPEDA regardless of where their data is physically stored. If you require further detail on the safeguards governing international transfers of your data, contact the support team directly.

10. Your Rights

As a user, you hold the following rights in relation to your personal data:

• Right of access: Request a copy of the personal data held about you
• Right to rectification: Request correction of inaccurate or incomplete information
• Right to erasure: Request deletion of your data where it is no longer required for regulatory or contractual purposes
• Right to restriction: Request that processing of your data be limited in specific circumstances
• Right to data portability: Request your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests where your individual circumstances warrant it
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, submit a request through the support team via live chat or email. Casino Lac-Leamy online will respond within 30 days of receiving a verified request. Identity verification may be required before any data is disclosed or modified.